Privacy Policy
Last updated: 14 May 2026
1. Introduction
Tetamus Homestay ("we", "us", "our") operates the Tetamus platform at tetamus.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
2. Information We Collect
Personal Information
- Account details: Name, email address, phone number
- Identification: NRIC or passport number (required for booking)
- Billing information: Billing name, address, company details (if applicable)
- Payment data: Processed securely through Xendit β we do not store your card details
Automatically Collected
- Browser type, IP address, device information
- Pages visited, booking activity, language preferences
- Cookies for session management and language selection
Third-Party Authentication
If you sign in with Google or Apple, we receive your name and email address from the provider. We do not access your contacts, calendar, or other account data.
3. How We Use Your Information
- Process and manage your bookings
- Generate invoices and receipts
- Send booking confirmations, cancellations, and payment notifications
- Verify your identity for check-in purposes
- Improve our services and user experience
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We share data only with:
- Xendit: Payment processing
- Emailit: Email delivery
- Google/Apple: Authentication (if you use social login)
- Legal authorities: When required by Malaysian law
5. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, CSRF protection, and secure webhook verification. Your identification number is stored encrypted and hidden from regular views.
6. Data Retention
We retain your account and booking data for as long as your account is active and for a reasonable period thereafter for legal and business purposes. You may request deletion of your account at any time through your account settings.
7. Your Rights
Under Malaysian law (Personal Data Protection Act 2010), you have the right to:
- Access your personal data
- Correct inaccurate information
- Withdraw consent for data processing
- Request deletion of your account
8. Cookies
We use essential cookies for session management and language preference. No third-party tracking cookies are used.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
For privacy-related inquiries:
- Email: privacy@tetamus.com
- Address: Legasi Kampung Bharu, Jalan Raja Alang, 50300 Kuala Lumpur, Malaysia